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A critical-thinker and customer-orientated Retail Manager with 5 years of experience. Proven record as a strategic problem-solver with proven ability to expand operations,  increase profits, and acquire new customers. Excellent negotiation skills with the ability to build strong relationships and customer satisfaction. A thorough understanding of current market trends and competitors.

Politeknik Elektronika Negeri Surabaya

STORE SUPERVISOR

Debby Friescaria Andoyo

Sephora

ASSISTANT STORE SUPERVISOR

Achievement:
- Successfully handle issued retail inventory
- Supervised and led cashier and retail staff's performance
- Handled customer complaint
- Undertook store administration duties
- Assisted store supervisor to design sales strategy for the team to achieve sales target

Achievement:
- Created and initiated up-selling strategies and successfully achieved 120% during 2019
- Successfully increasing customer loyalty members by min 200% every year
- Supervised, evaluated, and led Retail staff's performance
- Aware of opportunities based on market trend
- Monitored inventory levels and prevent stock loss by min 0%
- Inputted product details to the Point of sales system
- Collaborated with Visma Coffee and Cattura to increase customer members and store sales
- Collaborated with other divisions to achieve common goals
- Minimize customer complaints

Debby Friescaria Andoyo’s posts