Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material. Coordinate and direct office services, such as records, departmental financials, budget preparation, personnel issues, and housekeeping, to aid executives. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Answer user inquiries regarding EPIC software or hardware operation to resolve problems.

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Monitor customer preferences to determine focus of sales efforts. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.