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Elizabeth Johnson

Office Manager
Personable Office Manager skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Anatolia Granite and Marble
University of Tennessee Knoxville
Knoxville, TN 37938, USA

職場能力評價

專業背景

  • 目前狀態
    就職中
  • 專業
    辦公室經理
  • 產業
    建築 / 營造 / 公共工程
  • 工作年資
    6 到 10 年 (15 年以上相關工作經驗)
  • 管理經歷
    我有管理 1~5 人的經驗
  • 技能
    Word
    Excel
    Communication
    Excellent Organizational Skills
    Enthusiastic
    Attention To Detail
    word
    Google Drive
    Customer Satisfaction
    Scheduling
    Invoicing
    Proficient in Microsoft Windows
    Microsoft Office (Word
    Outlook
    OneNote)
    Microsoft Dynamics CRM
    various company-developed customer relations software
    and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
    call queues
    and inbound e-mail request handling in a fast-paced
    high volume setting. Highly proficient in data entry (through speed
    clarity
    and accuracy). Strong organizational and interpersonal skills
    with a focus on issue resolution and customer satisfaction
    Patience
    google drive
  • 語言能力
    English
    進階
    French
    中階
  • 最高學歷
    高中職

求職偏好

  • 預期工作模式
    全職
    暫不考慮遠端工作
  • 希望獲得的職位
    Office Manager or Administrative Assistant
  • 期望的工作地點
  • 接案服務
    不提供接案服務

工作經驗

Office Manager

2021年6月 - 現在
. Supporting Operations and Sales Management. . Opening and closing shop . Scheduling measurements, installs and repairs. . Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower. Also to confirm or inform of scheduling changes. . Implement filing and organizational tools . Handling inbound and outbound calls . All tech support for the Knoxville Office . Assisting Lowe's associates with customer orders. . Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward. . Ensuring all necessary documents invoices, waivers, templates etc are in Job Tracker for Lowe's orders. . Handling customer complaints, concerns and questions. . Extremely high quality customer'service and professionalism to all customer's, contractors, owners and employees. . Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy. . Making Invoices . Taking payments . Updating quotes . Assisting in store customer's . Gathering information and documentation needed by upper management. . Assisting with timesheet entry for employees . Updating customer's on their orders or appointments. . Researching information needed for customer's or employees. . Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials. . Doing whatever is necessary to get the job done. . Filling in as needed, coming in early, staying late, working through lunch, working on weekends. . Owning the position by keeping notes/info on any issue so that it can be searched. Also, keeping certain information on my phone so that I can find or send the info if Im not at the office. . Assigning template appointments. . Training as needed.

Food Service Worker

2019年1月 - 現在
In charge of Breakfast Providing friendly service, cooking and preparing food, replenish food, cleaning and sanitation, and tasks manager requests

Guest Relations Specialist

2016年1月 - 2016年12月
1 年 0 個月
Provide quality customer'service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office. Investigate with General Managers the circumstances involved with a serious issue raised by a guest. Coach and counsel General Managers in a positive manner, and provide possible solutions should a similar incident arise in the future. Recognize potential problems and report them accurately to the appropriate management personnel. Training, coaching and providing technical support for existing and new hire representatives. Fax and copy as necessary. Communicates GM or DM complaints to Regional VP's, Regional Directors and HR department. Provides front desk coverage as assigned. Maintains database used to automatically distribute weekly reports to VP's, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week. Works with both the IT and Marketing departments with any questions or concerns related to the Regal Crown Club and/or REGmovies.com website. Other duties as directed by the Guest Relations Manager Regular and consistent attendance.

Customer Service Representative

2014年7月 - 2015年4月
10 個月
865-947-8211 Work from Home Customer Service Representative Explained billing and processed adjustments. Generated sales and focused on customer retention. Created and facilitated customer trouble tickets, coordinated with technical teams. Assisted with vacation holds and disconnections. Followed up on customer requests and complaints. Took ownership of each customer's concerns, focusing on first call resolution

Catering Staff

2013年1月 - 2013年12月
1 年 0 個月
Seasonal work, Catered weddings, business meetings, and University of Tennessee sporting events. Worked with a highly motivated team towards providing an outstandingly positive culinary experience for all of our guests

Hospital Corpsman

2011年1月 - 2011年12月
1 年 0 個月
Appointed Commanding Officer of our recruiting class' Delayed Entry Program

Receptionist/Office Assistant

2009年1月 - 2010年12月
2 年 0 個月
Answered patient calls, created and adjusted scheduling, processed referrals. Assisted with Payroll processing, Mail sorting and delivery including USPS, UPS, and FedEx parcels

Sales Associate/Watch Specialist

2006年9月 - 2008年6月
1 年 10 個月
Sales, customer'service, inventory price changes, displays, stocking and special projects Customer Assistance/Telephone Switchboard

學歷

Other
Psychology
1998 - 2001
High School Diploma
High school Diploma in General Studies
1994 - 1998