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An experienced, committed and passionate individual who has good knowledge of analysis standards and best practice. I can use my personal skills, creativity, experience, hard work, determination and cooperation in order to obtain better networking with national and international organizations. My strength is that I can work in any environment and cooperate with my 
 bosses and workmates because my Personal motto is meet the target 
 before the target meets me) . 
  
I am a highly organized and efficient person, well-grounded in emergency and development work, which has produced excellent results to date. I am able to work independently and prioritize tasks according to what is important and urgent. Experienced in working on tight deadlines and under considerable pressure; and in politically sensitive environment. Friendly and approachable with excellent interpersonal and stakeholder relation skills in a multicultural work place.

Gulu University

Divine College

Nabbongo Senior Secondary School

Team Leader

Evans ZANGA

Sama Uganda

Key Responsibilities and achievements: 
Handle client communication and/or escalations with guidance and instruction
Track project performance for all team members and provide constructive feedback
Ensure overall achievement of team performance objectives, operational performance, schedule adherence and team quality
Monitor and report on project performance, provide feedback and take appropriate corrective action.
Provide floor support and ensure that associates’ personal targets and deadlines are met.
Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying project training requirements.
Provide regular coaching and training on new and existing products and changes to any processes.
Oversee quality, conduct regular quality assessments and lead weekly performance reviews for all associates in the team
Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards.   
Build teamwork, provide the team with appropriate communication and gain their feedback through regular team meetings.
Drive the Samasource culture and values within the team.

Tasks and achievements 
 . Data entry 
 . Have strong rational skills with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy. 
 . Maintain a high work quality and be able to meet targets and deadlines.  
 . Experience of managing multi-cultural teams made up of people from 
 different social backgrounds. 
 . Able to work under pressure; and achieve deadlines. 
 . Competent in using Excel and PowerPoint for reporting purposes. 
 . Know how to meet regulatory requirements. 
 . Ability to motivate and lead others. 
 . A decision maker willing to accept responsibility. 
 . Comfortable working as part of a wider quality assurance team.


Project Associate

Duties 
 . Supervising agents to meet the targets. 
 Maintaining team activities and giving them support in the Field. 
 . Report writing. 
 . Team management In different areas of supervision. 
 
 Competencies 
 . Never being put off by seemingly insurmountable obstacles. 
 . I am now a fully self-motivated and able to plan own workload in 
 advance.

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