- Made decisions for the display and provided management with guidance on Visual opportunities for commercial agility to maximize sales opportunities - Gave high level training to store VM coordinators and communicated with the store manager on a daily basis - Managed the zoning plan and product rotations in the stores assigned areas - Supported special events and window installation (Pop-up store, Press Event, Special window, etc) - Prepared and delivered category visual direction for Japan market in line with MD strategies to all stores - Provided team members with cultural insights to improve customer experience and enhance connection - Closed a special order deal worth ¥5, 500, 000

- Held English and Chinese seminars to teach simple phrases to Japanese-only speaking colleagues - Handled inbound customer complaints by telephone, email or face to face - Translated English and Chinese to Japanese in order to assist team members to serve the customers - Achieved monthly personal targets ¥23, 000, 000 & enhanced client satisfaction as one of the store's top performing client advisors