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lifestyle blog

Content Creator at Twitch 👾

Heather Diaz

I'm a hardworking and intelligent woman working towards her dreams and aspirations.

CompTIA A+, CompTIA Network +, CompTIA Security+, CompTIA Linux, Cisco CCNA, EC- Council CEH
and CySA, and Microsoft Azure certified.

ABCO Technology

Santa Monica College

Northern Arizona University

I worked on countless projects for the school and also posed as a model for our school brochure.

St. Mary's Academy

Heather Diaz Content Creator at Twitch 👾 I'm a hardworking and intelligent woman working towards her dreams and aspirations. Corona, CA, USAheather...

My CakeResume

Twitch

Content Creator

Maintained viewership and interest of online viewers through live-streaming video games and creating various content such as videos and other media online.
 Steadily maintained and increased viewers through creating new and innovative online events and likable online persona.
 To produce, schedule, and broadcast video content to a remote website on a weekly or daily basis. 
Analyze audience retention data and viewer trends to produce targeted content, and change content to reflect audience wants and needs. 
Hands on experience with video and audio capture equipment, including web broadcasting software such as goLightstream.

Los Angeles, CA, USA

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. 
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift

Starbucks

Barista

Placed prices and descriptive signage to enhance displays and promote items Organized appealing and engaging displays to capture customer interest and drive revenue growth
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations
Arranged items in favorable positions and areas of store to attract customers and optimize sales
Communicated and coordinated execution of planogram with store management and built effective relationships with each store to develop superior customer satisfaction
Upheld stock levels and proper pricing for multiple product lines
Managed vendor chargebacks and follow up as well as monitoring and replenishing display inventory and restructuring according to available stock.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Supervised team of up to 5 merchandising employees and monitored adherence to company standards. 
Restructured company merchandising standards to increase customer traffic and product exposure.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Created interior displays to promote products in alignment with corporate sales objectives.
Developed merchandising strategy to efficiently move overstock.
Presented store update suggestions and layouts to management and stakeholders.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance. 
Received and processed stock into inventory management system.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
Created visual marketing and styled window displays.

Anaheim, CA, USA

The Walt Disney Company

Visual Merchandising Team Lead

1. Assist residents with daily needs such as medication, baby care items, personal care items, and food from locked areas of the kitchen.
2. Make sure that rooms are cleaned, stocked with clean towels and toiletries, and otherwise ready for new residents.
3. Clean bedrooms and other parts of the shelter when necessary.
4. Orient new residents by reviewing shelter rules, chores, giving a tour of the shelter,
and ensuring they have basic personal care items and any other necessities.
5. Maintain a clean, welcoming, warm, residential environment.
6. Conduct weekly House meetings with the residents
7. Utilize skills to facilitate communication among residents and to promote constructive
mechanisms for coping with communal shelter life.
8. Prepare and monitor the chore chart. Ensure chores are assigned and completed and
issue warnings when necessary.
9. Conduct regular room checks
10. Ensure that the kitchen is kept clean and sanitary and that it is maintained in
accordance with relevant health and safety standards.
11. Working with the MSW Coordinator, purchase/pick up food and supplies
remaining within budgetary guidelines.
12. Ensure that food and supplies are put away in a timely, orderly manner.
13. Assist residents in the planning of meals.
14. Provide support and supervision to volunteers working on projects in and around the
shelter.
15. Coordinate with the Operations Coordinator when repairs are needed or equipment
needs to be replaced.
16. Retrieve and return calls from the donation line.
17. Sort, put away, and distribute donations.
18. Prepare food baskets and housewarming baskets for residents who are leaving
shelter.
19. Provide shelter and help line coverage and assistance to residents as assigned by the
Program Manager.
20. Be a part of, and abide by the limitations of the Shelter on call schedule.
21. Other duties as assigned.

SERENITY RECUPERATIVE CARE, INC

Resident Care Assistant

Deliver an exceptional guest experience by engaging the guest and prioritizing the guest’s needs over task
Support store HR/leaders to lead and execute hourly staffing plans; use selection and assessment tools to partner with leaders to hire the right talent in all areas to deliver the desired experience for our guests
Provide support, as needed, to ensure schedules reflect adherence to workload, special events and guest traffic patterns and ensure systematic allocation of hours to all jobs is acutely followed and only altered when unique business needs require intervention; balance team member needs with business needs
Support the store HR/leaders to execute pay practices, including the annual pay and performance process, performance review ratings and payroll process
Foster a learning environment that is inclusive, diverse, safe and secure
Support store HR/leaders to drive a recognition culture that rewards team members for
Respond to all team member questions and concerns promptly and courteously, directing them to appropriate leaders and resources as needed
Model a culture of compliance to protect Target's reputation and team; maintain routines that satisfy federal, state and local laws and regulations including minor, final pay and meal-and-rest-period laws; follow company procedures and policies related to HR processes and handling of confidential information
Model a culture of well-being by educating and inspiring team members
Stay current on all available resources, including company communication
Foster a sales and service culture to deliver an exceptional guest experience and drive business growth 
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Coordinated technical training and personal development classes
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Advocated for staff members, helping to identify and resolve conflicts.

Greater Los Angeles, CA, USA

Target

Human Resources Lead

Demonstrate passion for beauty and deliver an exceptional guest experience by connecting guests to the right products to make new beauty selections
Smile and introduce yourself to determine shopping needs and personalize the experience by asking open-ended questions and educating the guest on products, promotions, top sellers, seasonal trends and new products
Stay current with beauty trends and what is happening in the industry
Accumulate foundational beauty product knowledge in cosmetics and skincare and take initiative to stay ahead of the curve on beauty trends through continuous learning and self-development
Maintain knowledge of beauty sales including sales trends and profitability to understand business priorities and sales drivers to drive more productive workload
Maintain composure during peak traffic hours and proactively assist multiple guests concurrently
Actively maintain brand presentation standards throughout the day including zone, in-stocks, signing, fixtures, testers, display maintenance and cleaning routines to maintain the highest level of presentation
Blend service, operational tasks and routines throughout the day
Maintain data integrity and in-stocks through consistent execution of the in-stock process to ensure accurate on-hands and capacity
Leverage devices to extend the aisle to guests and share online promotional beauty offers or inform guests of order pick-up options for out-of-stock items to save 
Actively connects with the Asset Protection team to share shortage questions, concerns and suspicious guest or team behaviors
Follow process with defective or open items to ensure inventory accuracy and decrease shortage.
Managed schedules, accepted time off requests and found coverage for short shifts.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Beauty Team Lead

My duties included but we're not limited to answering and directing telephone calls, scheduling, rescheduling and canceling appointments, greeting walk-ins and people alike, delivering tests and important documents to the respected departments around campus, and maintaining a positive attitude.

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