►Key Responsibilities: 1. Managed 20 essential client accounts portfolio, fostering strong relationships and ensuring client satisfaction. 2. Conducted regular check-ins to understand client needs, address concerns, and provide tailored solutions. 3. Collaborated with cross-functional teams to develop and execute effective strategies to meet clients' goals. ►Achievements: 1. Maintained a client retention rate of 100% by proactively addressing client needs and promptly resolving issues. 2. Successfully onboarded 2 high-profile clients, driving 15% increase in overall company revenue. 3. Successfully upsold existing clients, contributing to a 20% increase in revenue. 4. Resolved client issues, maintaining a 90% satisfaction rate.

1. Driving Go-to-Market Marketing Campaign 2. Working closely with different departments to implement growth strategies. eg. Xsell 3. Planning data-driven strategies 4. Identifying and developing new business opportunities 5. Providing support to the sales team on all aspects of the sales process

【Rotate in Customer Success / Growth department】 ◼︎Customer Success (2021/12 ~ 2022/7): 1. Driving & managing customer success activities and outcomes in the Taiwan market 2. Clients onboarding, training, and support 3. Account management ➤ Key Achievement 1. Built and managed ongoing relationships with customers by listening to concerns, managing expectations and proactively providing solutions. 2. working with the team to retain 5 clients and extend the contract. --- ◼︎Growth Associate (2022/8 ~ 2022/11): 1. Driving local recruitment marketing projects and Go to Market campaign 2. Working closely with different departments to implement growth strategies. (eg: Xsell) 3. Assisting with drafting business plans, sales pitches, presentations and outreach to potential clients ➤ Key Achievement 1. The recruitment marketing projects successfully help hire 10 more talents in 2. Go to Market campaign successfully intrigue more Xsell opportunities.

1. Maintaining the schedule and coordinating the timeline for all special events throughout the reception. 2. Assisting bride throughout the course of the event 3. Being available to wedding guests to answer their questions and assist them as needed 4. Being a resource to the Bride & Groom with regards to what’s happening next in the schedule

1. Providing a warm, friendly welcome to all guests as the public face of Blenheim Palace 2. Helping guests to discover more by answering questions and assisting with wayfinding 3. Promoting Donation ticket sales and Gift Aid to support our charitable goals 4. Selling tickets, following all cash handling and compliance procedures 5. Assisting with cleaning duties covering internal and external areas of the Palace