- Integrated and optimized data analytics platform that collects, sorts and transforms data from multiple sources, resulting in 20+ new features, bug fixes and reduction of 30% operating time. - Worked within a cross-functional team to build data visualizations in Excel and Tableau, providing real-time solutions and insights into products and business KPIs, resulting in an increase of 3% in gross margin in 6 months. - Conducted pricing system project and developed the predictive analytics tool, improving forecast accuracy from 70% to 85%. - Lead an agile project using JIRA to manage product backlog by scheduling two-week sprints, and completed 90% of tasks and stories. - Coordinated the UAT planning; write and review test scripts, manage UAT testers. - Worked closely with engineers and multiple stakeholders to manage system integration, including e-commerce platforms open APIs, WMS and LMS.

- Provided end-to-end e-commerce solutions to business partners. (Specialized in appliance/home&living brands.) - Developed omni-channel sales strategies, driving 18% sales growth and 80% increase in inventory turnover rate YOY. - Conducted product planning and analysis, including pricing, forecasting, sales figures, market research, purchases, etc. - Collaborated with brand partners and EC channels to ensure sales and marketing campaigns are consistent with product line strategies and to increase ROI.

- Provided positive and accurate representation for 40+ renowned brands and supported the store team to increase sales volume. - Hands-on customer service experience, dealing with enquiries and complaints. - Operated POS system and liaised with the IT team if any issues arise. - Collaborated with the branches and warehouse to manage store delivery and stock level.

[Account management - Product development] - Liaised with brand clients and designers and coordinated with supply chain partners, R&D dept., and operation teams to ensure projects run smoothly. - Managed 30+ assigned projects per seasonal categories from initial concept through to commercialization and production, leading to an increase in sales performance by up to 15%. - Monitored and optimized internal processes and strategies, improving product performance by 40%. [Production management] - Worked as a main contact of APAC to coordinate with overseas offices by providing regular training and support. - Supported material QA and coordinated with the production team to ensure quality standards and delivery dates are met. - Planned material allocations based on product production data analysis and inventory level.