. Responsible for all functions of the businesses - Finance, Marketing, IT and HR. . Maintained financial records and payroll within QuickBooks and Wave. . Redesigned and grew online sales with PenPlace.com.

. Responsible for statistically analyzing key churn drivers. . Uncovered policy violations costing $13M in revenue.

. Responsible for developing, analyzing and monitoring the annual budget of a $550M high tech manufacturing plant with 2, 600 employees. . Managed a staff of 7 employees responsible for the plant's budget. . Developed budget for the Department of Energy's Congressional submission. . Maintained control of spending levels below congressionally mandated levels and reported to various Federal agencies. . Partnered with Program Management, Program Integration Office, Supply Chain Management and Engineering to deliver product on time and within budget ceilings. . Managed capital expenditure flow. . Delivered $12M in productivity savings to increase plant income by $3M. . Partnered on project to relocate facility from a 3M sq. ft. complex to 1.4M sq. ft. . Six Sigma Green Belt certified. Senior Financial Analyst, Sales and Marketing, 04/1997 - 04/1999 . Finance lead in Sales and Marketing for a $1.4B company. . Received companies All Star award.

. Responsible for improving customer facing interactions within Consumer Markets by analyzing contact points : Web, IVR, call centers and field technicians. . Implemented longer call center hours, Saturday service installations, meet you there appointments, and technician information brochures. . Member of the transition team developing service level agreements between EMBARQ and SPRINT . Facilitated Customer Perception Survey root cause analysis and recommendations.

. Managed staff of 7 professionals coordinating the work schedules and activities of over 1, 800 agents in 17 geographically dispersed call centers. . Responsible for the routing of over 60, 000 calls per day and meeting state requirements for answer times. . Matrix managed the call center resources through 1 President, 4 Directors and 13 Call Center Managers. . Reorganized department to more efficiently allocate the resources and implemented new call routing platform.

. Finance lead for the implementation of Operational Activity Based Management . Awarded SPRINT Values Excellence award for ABM implementation. . Identified Network Operations expense reductions towards $16M goal. . Worked with cross-functional teams to reduce expenses and improve productivity. . Extensive Access database development to support Operational ABM.

. Supported the implementation of Strategic Activity Based Management at SPRINT . Mapped the expense drivers for Sales and Marketing, Customer Care, Revenue Operations and Cost of Revenue. . Developed monthly production processes and trained the Finance field associates.

. Finance lead in Sales and Marketing for a $1.4B company. . Received companies All Star award.

. Reported profit and loss by business segment and product families.

. Reported on all Sales and Cost of Sales of a multi-billion dollar company. . Developed yearly budgets and the Five Year Business Plan. Commercial and Military Program Analyst Cost Accountant