- Acquire knowledge of each vendor partnership's unique terms, product offerings, and order processes. - Manage inbound support chats, calls, and orders. -Assist in creating and developing the best processes for handling member support issues. - Address member issues as they arise, as well as educate members for future orders. - Process orders on behalf of members.

● Work with the project team on assigned implementation projects with the client to understand their business needs, how they perform day-to-day functions, and overall business operations ● Provide configuration and setup recommendations to the client for best utilization of software. ● Coaching and training TRACK Implementation team members on the system and how to implement each module of the software ● Troubleshooting issues as they arise in the implementation process ● Run Quality Assurance testing on all modules prior to releasing to the client for testing ● Identify areas of growth for better implementations and customer satisfaction ● Travel to meet with customers and lead implementations

- Conducted corporate training and coaching for newly onboarded employees onsite in New Hampshire and Michigan. - Facilitated weekly scheduled virtual training for Vacasa employees. - Monitored and evaluated training activities and program effectiveness. - Developed training procedures and program curriculum to support corporate objectives. - Contributed to employee development plans in support of job-specific skills development. - Coordinated team exercises and group discussions to increase training engagement. - Collaborated with management to periodically review and update training program objectives.

- Assisted in the company's acquisitions of companies in California, Texas, Tennessee, North Carolina and Alabama. - Responsible for converting over 90 percent of homeowners from acquisition conversion projects. - Trained homeowner-facing employees on Vacasa policies and systems. - Collaborated with several departments to ensure success on acquisition projects. - Balanced integration project specific work while assisting other Integration team members.

-Sold vehicles in a fast-paced, high-energy inside sales environment. - Guide clients through a virtual, online car buying process via phone and email. - Answer and convert a high volume of inbound and outbound phone calls into sales. - Match clients with the appropriate vehicle and products to meet their needs. - Persuade clients to finance and purchase additional back-end finance and insurance products.

- Communicated with readers, viewers, advertisers and general public. - Arranged interviews with people who provided information about story. - Presented news stories and introduced in-depth live segments from on-scene reporters. - Reported news stories for publication or broadcast, describing background and details of events. - Assigned stories to other reporters and duties to production staff.

- Owned multiple KPIs for social media strategy, driving results toward business goals. - Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns. - Connected with current and prospective customers, actively replying to brand mentions and direct messages. - Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.