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I have over 7 years experience in tourism and working with people. 

Federal State Budgetary Educational Institution of Higher Education «Volga State University of Technology

Guest Service/Teacher

Ekaterina Ivanova

Phu Van Resort 

Guest Service

Huyen Dao Phu Quoc, Kien Giang, Vietnam 
 - welcome guests 
 - introduce the hotel 
 - check in and check out processes 
 - check rooms before check in 
 - solving problems of guests 
 - selling tours 
 


Phu Quoc, Vietnam 
 - check-in and check-our the guests 
 - meet and welcome guests 
 - inspect rooms assigned to VIP 
 - changing the rooms 
 - updating the guests history 
 - order ameneties and welcome drinks for next day 
 - ring up in house guests 
 - money exchange 
 - assist reception in any time 
 - attend to guests' complaints, requests, and inquiries with respect and utmost graciousness 
 - introduce hotel and area around 
 
 Pegas Touristik 
 Hotel Guide

Vinpearl Resort&Spa Phu Quoc

Guest Relation Officer

- making the shedule of meetings with customers;
- selling tours of the company;
- providing information about hotel and tours;
- supporting to solve problems of customers in the hotel;
- 24 hours constant with guests;
- notify in advance about any changes (flight delays, pick up and drop off times
and etc)

Pegas Touristik

Hotel Guide

 - answer phones and customer requests 
 - consult about company's products 
 - activation and diactivation the service 
 - notification of indebtedness. 
 


B&N Bank

Call Center Operator

 - making the shedule of meetings with customers 
 - selling tours of the company 
 - providing information about hotel and tours 
 - supporting to solve problems of customers in the hotel 
 - 24 hours constant with guests 
 - notify in advance about any changes flight delays, pick up and drop off times and etc 
 


Kilit Global

Hotel Guide Assistant

Antalya, Turkey 
 - escorting guests to the tours 
 - providing information about country's history 
 - organizing customers time in the tours 
 - supporting and solving problems of customers, which could happen during the tours. 
 


Tez Tour

Tour Guide


- meeting and escorting customers from and to the Airport;
- providing information about country and services of the company;
- assistance in check-in and check-out;
- solving problems of customers, which were happened in the bus.


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