- Engage in Customer Due Diligence process for onboarding, periodic review and trigger event review - Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions autopay, CHATS, transfer, etc., etc - Lead a team of 6 staff; to complete daily tasks, providing guidance to and coaching junior staff; to ensure the quality of work of each team member. - Help developing process workflow, system requirements, and perform user acceptance test - Assist in regular updating of the regulations, rules and operation guidelines and manuals - Prepare training and testing materials and assist in conducting trainings to both back office and front line staff - Advise and monitor Customer Due Diligence reviews for South-East Asia branches

- Conduct interviews with corporate customers and RMs in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence CDD profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects - Review and check for completeness of CDD information and supporting documentation before approval - Identified potential financial crime activities and documented all related results for further investigations - Act as the focal point for CDD reviews among RM, customers, CDD operations and Compliance - Comply with regulatory, Group and the Bank's requirements for CDD review - Participate in CDD related process reviews for corporate customers with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time

- Conduct high priority and perform investigations on money laundering risk. - Responsible for performing proactive and thematic investigations on customers on specific projects (FCC Dashboard, Duplicate ID, Insurance Agents, High Net Worth Non-Residence Chinese, CPI Review) and lead a team of 8 to complete daily tasks - Conduct interviews, gather and analyze data, complied documentation and evidence including both external search and internal bank data in the support of the investigation process. - Provide support during the project phases of testing, simulation, business readiness and implementation with final responsibility to assist in actual realization of the project objectives - Manage input from stakeholders and collate responses to build comprehensive case for decisions including escalation - Drive a focus on risk outcome that each review needs to result in a sensible assessment of the risk and relevant recommendations - Responsible for a number of tasks involving Know Your Customer analysis across the complete customer journey, training and leading the team on Know Your Customer and the associated regulatory environment, ensuring Anti Money Laundering regulations, policies or procedures are maintained and adhered to - Build strong relationships, adopting a joined up approach, to support execution of operations at pace and with minimum conflict - Work closely with FCC & AMLi to identify and monitor the risk from any types of red flags for the bank so as to take appropriate measure to escalate potential risk concerns, i.e. recommendations to retain or exit customer

- Lead a team of 15 staff; to complete daily tasks, providing guidance to and coaching junior staff; to ensure the quality of work of each team member. - Manage day to day operation of the Customer Due Diligence Middle Office - Quality Assurance, or approve Customer Due Diligence reviews. Working with or coaching Customer Due Diligence staff; to ensure the reviews meets required standards while completion timelines are met - Keep update on Global standards, KYC standards and AML requirements for the bank projects and challenges - Support execution decisions relating to Global Standards solutions and escalation of issues, risks and dependencies as appropriate - Provide support during the project phases of testing, simulation, business readiness and implementation with final responsibility to assist in actual realization of the project objectives - Manage input from stakeholders including FCC, frontline and departments and collate responses to build comprehensive case for decisions including escalation

- Handle KYC/AML issues arising from day to day business operations and perform routine monitoring and investigations on suspicious transactions and the related reporting process - Staying up To TILL with changes in compliance and regulations so as to effectively communicate its importance and key changes to stalkholders - Contribute to timely review, maintenance and update of client's CDD information in the system - Monitor and track to ensure the completion of the cases - Assist the team in completing ad-hoc AML/KYC projects

-Review of client's documentation in accordance with BEA quality standards Anti-Laundry Money along with the completion of all required documentation and Client Due Diligence checks - Ensured client's meet all compliance, including the initial and ongoing sources of their wealth and income, the source and description of account opening fund, level of activity anticipated, and type of bank services will be used - Liaised and coordinated with the legal and compliance team on KYC/AML issues and client migration requirements - Improved product penetration of BEA SupremeGold portfolio to investment, insurance and retail banking products such as account opening, mortgage, forex and granting revolving credit facilities - Partnered with Relationship Managers to conduct sales activity planning and portfolio management

- Proactively perform outbound warm calls to selected customers and handle inbound calls - Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of the bank comprehensive range of products and services - Provide high quality services and sales, ensuring compliance with regulatory requirements and standard - Support the Bank's initiatives as and when necessary