-Promptly respond to customer chats and emails a day to resolve customer complaints, troubleshoot, and provide creative solutions to suit business needs and alleviate pain points within the features of the SaaS platform. -Provide internal support for questions about the product and typical troubleshooting steps for account strategy and onboarding teams to provide best quality service to clients -Investigated and re-created steps for product bugs and tracked them to resolution in Canny and JIRA -Responsible for learning the platform and keeping up with updates and releases to provide accurate and meaningful support. -Engaged with customers everyday via Zendesk and multi-tasked by chatting with multiple boutiques at once

-Lead engaging dance classes for children aged 2-16. Teaching 60+ students a week -Create new dance curriculum weekly based on developmental themes and technical ability -Training new hires on company policies, expectations, and curriculum to set them up for success -Open and close studios in Mission Viejo, Huntington Beach, and Tustin -Manage student administration and key studio operations -Update schedules, create student profiles, perform safety protocols, etc

-Manage location needs, operational changes, and cast safety for a team of 30+ cast member. Team then interacts with over 3,000 guests daily -Partner with multiple lines of business (e.g., attractions, operations) to ensure a seamless guest experience Resolve dozens of guest concerns per shift while maintaining the Disney magic -Improvise solutions in real time to address weather changes, costuming, performer’s health, etc. -Address cast member needs with scheduling, redeployment, and de-escalations