-Manage location needs, operational changes, and cast safety for a team of 30+ cast member. Team then interacts with over 3,000 guests daily
-Partner with multiple lines of business (e.g., attractions, operations) to ensure a seamless guest experience
Resolve dozens of guest concerns per shift while maintaining the Disney magic
-Improvise solutions in real time to address weather changes, costuming, performer’s health, etc.
-Address cast member needs with scheduling, redeployment, and de-escalations