➢ Assist customer's to access and navigate services across a range of payments, programmes and services. ➢ Actively promote, demonstrate and refer customer's to self-managed, digital services. ➢ Resolve routine customer enquiries and escalate where appropriate through formal channels. ➢ Assess customer's needs, requirements, entitlements and obligations. ➢ Determine and facilitate payments to customer's, including payments made by customer's. ➢ Advise customer's on legislation, policy, procedures payments and services administered by the department. ➢ Resolve routine customer complaints, and escalate complex complaints and/or systemic issues. ➢ Provide customer'service support, completing resolution enquiries. ➢ Work with service officers to ensure the correct provision of services, payments and information, and escalate enquiries through formal channels where appropriate. ➢ Provide advice, procedural guidance and on-the-job support to other service officers. ➢ Participate in quality assurance activities and check adherence with relevant legislation. ➢ Actively participate in business improvement programmes involving changes to processes and functions.

➢ Providing high level customer'service, handling enquiries and building rapport ➢ Using comprehensive computer systems to assist clients and initiate escalations ➢ Manage sensitive information in accordance with information privacy legislation ➢ Assist individuals with completing income tax returns and lodelgements ➢ Identify and record potentially fraudulent and scam communications reported by customer's and assist with potentially compromised accounts ➢ Data entry and database management ➢ Exercising Proof of Record Ownership and Identity Verification procedures ➢ Provide guidance, troubleshooting and basic IT support

➢ Contractor Diver ➢ Sole Trader ➢

➢ Delivering orders ➢ Visual merchandising retail stores, setting up new product lines and following set plans ➢ Creating and issuing invoices ➢ Cash handling ➢ Office and admin duties ➢ Receiving and checking deliveries ➢ Order picking and packing ➢ Loading trucks and delivery vans ➢ Stocktaking, stock rotation and ordering ➢ Cleaning and maintaining warehouse areas, ➢ Providing customer'service and assisting with enquiries

➢ Picking, preparing and filling order slips ➢ Implementing Set Design Plans ➢ Loading and Unloading Truck ➢ Cleaning and Maintenaning Equipment ➢ Driving Company Truck and Van ➢ Inventory Management and Stocktake Events and Promotion

Cafe All Rounder ➢ Cash Handling ➢ Taking Customer rders ➢ Preparing Food ➢ Cleaning ➢ Stock Rotation