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Over ten years experience in hospitality, events, and customer service roles. Certificate II in retail operations, Diploma of Hotel Management and BA Business. My personal interests include; creative arts, sociology and technology.

University of Queensland

Queensland Institute of Business & Technology

Service Officer

Matt Hurley

Services Australia/Chandler Macleod

➢ Assist customer's to access and navigate services across a range of payments, 
 	 programmes and services. 
 ➢ Actively promote, demonstrate and refer customer's to self-managed, digital services. 
 ➢ Resolve routine customer enquiries and escalate where appropriate through formal channels. 
 ➢ Assess customer's needs, requirements, entitlements and obligations. 
 ➢ Determine and facilitate payments to customer's, including payments made by customer's. 
 ➢ Advise customer's on legislation, policy, procedures payments and services 
 	 administered by the department. 
 ➢ Resolve routine customer complaints, and escalate complex complaints and/or 
 systemic issues. 
 ➢ Provide customer'service support, completing resolution enquiries. 
 ➢ Work with service officers to ensure the correct provision of services, payments and 
 	 information, and escalate enquiries through formal channels where appropriate. 
 ➢ Provide advice, procedural guidance and on-the-job support to other service officers. 
 ➢ Participate in quality assurance activities and check adherence with relevant legislation. 
 ➢ Actively participate in business improvement programmes involving changes to 
 	 processes and functions.

➢ Providing high level customer'service, handling enquiries and building rapport 
 ➢ Using comprehensive computer systems to assist clients and initiate escalations 
 ➢ Manage sensitive information in accordance with information privacy legislation 
 ➢ Assist individuals with completing income tax returns and lodelgements 
 ➢ Identify and record potentially fraudulent and scam communications reported by 
 	 customer's and assist with potentially compromised accounts 
 ➢ Data entry and database management 
 ➢ Exercising Proof of Record Ownership and Identity Verification procedures 
 ➢ Provide guidance, troubleshooting and basic IT support

Australian Taxation Office

Customer Service Agent

➢ Contractor Diver 
 ➢ Sole Trader 
 ➢

Uber

Driver Partner

➢ Delivering orders 
 ➢ Visual merchandising retail stores, setting up new product lines and following set plans 
 ➢ Creating and issuing invoices 
 ➢ Cash handling 
 ➢ Office and admin duties 
 ➢ Receiving and checking deliveries 
 ➢ Order picking and packing 
 ➢ Loading trucks and delivery vans 
 ➢ Stocktaking, stock rotation and ordering 
 ➢ Cleaning and maintaining warehouse areas, 
 ➢ Providing customer'service and assisting with enquiries

Coastwide Trading

Logistics and Visual Merchandising

➢ Picking, preparing and filling order slips 
 ➢ Implementing Set Design Plans 
 ➢ Loading and Unloading Truck 
 ➢ Cleaning and Maintenaning Equipment 
 ➢ Driving Company Truck and Van 
 ➢ Inventory Management and Stocktake 
 
 Events and Promotion

The Styled Group

Events and Warehouse Assistant

Cafe All Rounder 
 	 ➢ Cash Handling 
 	 ➢ Taking Customer rders 
 	 ➢ Preparing Food 
 ➢ Cleaning 
 	 ➢ Stock Rotation

Matt Hurley’s posts