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I am the AWS Solutions Architect and institutional Subject Matter Expert for AWS Cloud Computing at a premier private Christian College.  I love fixing problems and equally love serving customers.  I have a passion for Technology and strive to continue to grow as the industry develops.

Emphasis on Executive Leadership
- Change Management
- Authentic Leadership
- Servant Leadership

Azusa Pacific University

Information Technology Support Administrator @ Azusa Pacific University

Michael McDonald

Information Technology Support Administrator

Certified AWS Solutions Architect
- Institutional Subject Matter Expert for Cloud Computing
- Member of IT Security Response Team
- Member of institutional Compute Team (VMWare, AWS, and Bare Metal Servers)
- Member of the SCRUM Masters Community
- Scripting (Python, Bash, Powershell)
- Manage Windows and Red Hat Enterprise Linux Servers
- Familiar with Ansible and Openshift

This position is responsible for ensuring accurate and timely technology support and problem
resolution to internal and external customers. Resolves complex and everyday service requests
relating to PC, server, and network hardware and soware problems and malfunctions; interacting
and consulting with clients to manage client satisfaction; providing guidance, assistance, and
follow-up on client inquiries; and assisting in the implementation of desktop hardware and
software. Supervised a culturally and geographically diverse team.

Calance @ Yamaha Corporation of America

Service Desk Delivery Lead

Systems Designer/Architect
Project Manager
Business Analyst
Technical Recruiter
Soware Development
Raspberry Pi IOT

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