NLP Scientist/Sr. Software Engineer
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NLP Engineer/Software Engineer
June 2018 - Present4 yrs0 mosNaturint., NLP Scientist/Sr. Software Engineer, June/2018 – Present •Introduced and optimized the NLU model for our virtual assistant. •Responsible for content design, NLU model, data analysis, and UX optimization. •Executed NTD 20 million AI solution, which is the first virtual assistant by ChatBot in the aviation industry in Taiwan and it was released in September 2019. •Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre-alert system for the new product. •Drove analysis data and visualize it for the dashboard and backstage management system for insight and impact.
Deputy Team Leader
November 2015 - September 20171 yr11 mosDeputy Team Leader, Covino Farms, Australia, Nov.2015-May./2017 •Fixing the relationship with customers and led 15-40 members to finish daily orders.
May 2014 - December 20148 mosProject: Using Motivation Approach to Enhance Low Achievers Science Learning Motivation and Thinking Ability. Responsible for data processing, statistical analysis, and to write academic reports.
Master of Science (MS)・認知與神經科學所
2008 - 2012
Activities and societies熱舞社 田徑隊
Description．The effect of death thoughts on deception, Master’s Thesis, Taiwan, 2018 This study uses mortality salience adopted from Terror Management Theory for treatment before people lying and rec-ord the physiological signals for data analysis.
Bachelor of Science (BS)・心理學
2006 - 2008
Activities and societies心理系籃 營隊活動
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