//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

A professional with over six years' experience in customer service, HR and payroll operations. Currently employed by Accenture as a "Transaction Processing Analyst" in their Operations division. Managing employee relations and taxes for US and Canadian workers from beginning to end.

Presidency College

Transaction Processing Analyst

mohammed mateen

Accenture India Pvt Ltd

-Enhance and track the environment of control
-Ensure that all services are correctly completed and issued to clients on schedule.
-Provide timely information on pending requests and possible impacts on other processes for stakeholders and clients.
-Respond to client service/internal inquiries as soon as possible to ensure that all inquiries are logged and handled in a timely manner.
- Identify and scale problems quickly and promptly that can affect service
-Determine and enforce cost-cutting steps
-Adopt best practices through partnership with other processing teams
-Work closely within the team to ensure the completion of all daily activities and checklists


-Find customers and cultivate long-term partnerships.
-Recognize the needs of the customer.
-Recruiting approaches should be used to draw applicants (e.g. job advertising).
-Examine applications and resumes.
-Use databases, social media, and other methods to find candidates.
-Assume control of the pre-interview screening process.
-Assign the most qualified applicants to various positions.
-Develop relationships with job seekers and provide guidance.
-Assist in the finalisation of agreements between the candidate and the employer.

CareerGraph Consulting 

“HR Recruiter –Talent Acquisition” 

-Customer Service/Inside Sales for Optus, a well-known Australian telecommunications firm.
-Semi-Voice Method, which includes Chat, Email, and Cold Calling Up-selling. 
-Cross-selling of telecom/media items such as "Netflix" and "Fetch TV."
-Responding to customer complaints and questions via email and chat, Material delivery/replacement coordination with Australian and Philippines coworkers and warehouse.
-Dealing with consumer questions and problems. Delivery monitoring was also included.
-Processing refunds and cancellations, as well as raising service demands.
-Collaborated with the Sales, Service, and Retentions teams, as well as relocations.

mohammed mateen’s posts