-Customer Service/Inside Sales for Optus, a well-known Australian telecommunications firm.
-Semi-Voice Method, which includes Chat, Email, and Cold Calling Up-selling.
-Cross-selling of telecom/media items such as "Netflix" and "Fetch TV."
-Responding to customer complaints and questions via email and chat, Material delivery/replacement coordination with Australian and Philippines coworkers and warehouse.
-Dealing with consumer questions and problems. Delivery monitoring was also included.
-Processing refunds and cancellations, as well as raising service demands.
-Collaborated with the Sales, Service, and Retentions teams, as well as relocations.