Technically Sophisticated professional with more than 9.6 years of experience in Telecom Operations Support System and Infrastructure Monitoring domain. Presently Working as Team Lead and Microfocus Tools SME for Accenture HP Tools Data Center Operations Support. Have extensive Implementation and support experience on InfoVista Network Performance Monitoring and Reporting tool which is market leader in Network Performance Management and Service Assurance space. Being experienced in Telecom OSS arena I have fair understanding of Order Management,Service Fulfillment,Service Assurance, Inventory Management and Trouble Ticket Management. I have worked on database technologies such as Oracle 9i - SQL and PL/SQL Programming. I have fair understanding of Unix Basic commands and Shell Scripting. From Infrastructure monitoring space I have exposure to monitoring tools like HPE Operations Manager i, HPE Sitescope, HPE Operations Agent, HPE Business Service Management (BSM) . I am Adept in end to end implementation of applications from requirement analysis to system study, designing, configuration, customization, testing, debugging and deployment. Adroit in providing effective resolution to customer queries related to product and improving relationship with customer by anticipating customer future requirements, thereby ensuring a positive customer experience.I am an effective communicator with exceptional relationship management skills.