leading a team helping them to work on there numbers Supporting them to gain the knowledge in how to communicate with the customer and solve his problems as well to gain Sabre , Amadeus and farelogix sprk knowledge and product knowledge. Developed successful project goals and strategies in collaboration with team members.

Support New waves of new employees to gain the knowledge and experience to communicate with the customer for problem solving Sabre support, Amadeus support, soft skills. Troubleshoot problems and developed successful solutions. Developed successful project goals and strategies in collaboration with team members. Worked on hotel changes, cancellations and booking. Worked on flight Exchanges, Schedule changes, cancellations and refunds.

customer service and ticketing agent, handling customer's requests Worked on flight Exchanges , Schedule changes ,cancellations and refunds over the phone and via chat.

Exceeded Sales objectives with tenacious approach to capturing new leads and customers. Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections. Maximized customer satisfaction by quickly responding to any concern or request. Making outbound calls to achieve a sales target for mobile packages.