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I am an adaptable college graduate (Bachelor of Science in International Business) from York College. During my academic career, I also managed to accrue nearly ten years of work experience. I had the privilege of working for Metro One Loss Prevention Services in a Supervisor/Management role in my free time, where I learned valuable professional skills such as customer communications, customer satisfaction, and conflict resolution. In both my academic and professional life, I have been consistently praised as hard-working by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven communication, management, and language skills.


York College

Media Manager

NAIN COLUMNA

METRO ONE LOSS PREVENTION SERVICES, Westbury, NY

SUPERVISOR

Recommend or implement measures to motivate employees and improve production methods, equipment performance, product quality, or efficiency.

Confer with management or subordinates to resolve worker problems, complaints, or grievances.

Keep records of employees’ attendance and hours worked.


Monitor event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolutions of any problems that arise.

Serve as a security escort.

Confer with staff as a chosen event site to coordinate details.


THE UNITED STATES OPEN, FLUSHING MEADOWS, NY

CROWD MANAGEMENT

Check to ensure that appropriate changes were made to resolve customers’ problems.

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Refer unresolved customer grievances to designated departments for further investigation.


DUTCH BROADWAY ENTERPRISE LLC, ELMONT, NY

CUSTOMER SERVICE REPRESENTATIVE

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Refer unresolved customer grievances to designated departments for further investigation.

Check to ensure that appropriate changes are made to resolve customers' problems.

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