As office admin my daily tasks included data entry into excel sheets for daily record keeping, AP/AR. company payroll and fielded health insurance and 401K questions. I was cross trained to handled deposits when needed. I was project manager for our new company website and new outdoor company sign.

As a client advocate I was responsible for sustaining customer satisfaction in a high paced environment, with a high level of attention to detail, while answering phones, or emails to assist clients with any questions they have on their current serviced mortgage. I moved to a team that proactively reached out to clients to provide resolutions when we were notified there may be a significant change thus learning the ability to deescalate clients efficiently while under pressure. In this role I was able to research and dig into processes and identify any opportunities to improve as a business.

As the office admin of the Melvindale location, I was responsible for assisting customers and ensuring all office tasks were completed. I was the cashier and in charge of calculating payroll hours. I was in charge of invoice processing and recording inventory. Monitor ATM and IT equipment. Maintain daily batch records, and BOL's for import/export trucks/ shipping containers domestically and internationally.