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Self motivated individual. with over 10 years experience in the customer service industry. I thrive in an environment where there is room for learning and growth and work well under pressure.

John F. Kennedy High School

Nicole Wolfe

ProV Enterprises

Admin

As office admin my daily tasks included data entry into excel sheets for daily record keeping,  AP/AR. company payroll and fielded health insurance and 401K questions. I was cross trained to handled deposits when needed. I was project manager for our new company website and new outdoor company sign. 

Dearborn, MI, USA

As a client advocate I was responsible for sustaining customer satisfaction in a high paced environment, with a high level of attention to detail, while answering phones, or emails to assist clients with any questions they have on their current serviced mortgage. I moved to a team that proactively reached out to clients to provide resolutions when we were notified there may be a significant change thus learning the ability to deescalate clients efficiently while under pressure. In this role I was able to research and dig into processes and identify any opportunities to improve as a business.

Detroit, MI, USA

Rocket Mortgage

Client Advocate

As the office admin of the Melvindale location, I was responsible for assisting customers and ensuring all office tasks were completed. I was the cashier and in charge of calculating payroll hours. I was in charge of invoice processing and recording inventory. Monitor ATM and IT equipment. Maintain daily batch records, and BOL's for import/export trucks/ shipping containers domestically and internationally. 

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