Nurissa Kellydia
DBS Bank
I have over 4 years of retail experience, as well as a combination of 1 year working for Ministry Of Manpower and DBS Bank as a CSO. My communication, teamwork and listening proactively have helped through difficult times during the holidays. My communication/customer service skill has helped to gain more sales as well as helped customers feel calm when calling in with regards of their bank account being compromised etc. The composure skills that i have helped me through the stressful and busiest of time. I have gained so many different skills throughout the years and i am curious and thrilled to know more.
DBS Bank
Singapore
專業背景
- 目前狀態
- 專業製程工程師
- 產業機械或工業工程
- 工作年資2 到 4 年 (小於 1 年相關工作經驗)
- 管理經歷無
- 技能
- 語言能力English・進階Malay・進階
- 最高學歷
求職偏好
- 預期工作模式實習生・對遠端工作有興趣
- 希望獲得的職位
- 期望的工作地點
- 接案服務不提供接案服務
工作經驗
Customer Service Officer
Singapore
Provided accurate and appropriate information in response to customer inquiries. Appropriately communicate with upset customers to resolve concerns and questions regarding their bank account. Demonstrated mastery of customer service call script within specified timeframes. Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-
date records at all times.
Retail Assistant
As well as other retail jobs, communication is important as much as interpersonal skill. Listening to the leader as well as customers helps to gather information and do what needed to be done to avoid any possible disruption.
Customer Service Executive Officer
Collected customer feedback through outbound calls to make process changes to exceed customer satisfaction goals. Ran reports and supplied data to fulfill customer surveys.
Retail Assistant
As a retail assistant i have picked up communication skills, with customers and especially with my team mates.
Communication skills plays an important role in any jobs as it allows everyone to understand information so there will not be miscommunication or lesser. Composure skill is also needed as retail assistants when it comes to crowd, this is need in other jobs as we need to have the ability to maintain a level-head in a high intensity situation.
學歷
尚無內容。