• Develop and maintain an Open AI bot that provides an easy way to find information or knowledge from multiple types of documents. • Design the architecture for an Azure Kubernetes Service cluster, and manage the cluster using Rancher. • Implement ELK, Prometheus, and Grafana to monitor cloud or on-premise infrastructure and services actively. • Manage Akamai services such as CDN, Certificates, Edge DNS, WAF, etc., and monitor security events at Akamai Security Center. • Write automation jobs using Python or Bash and run them in docker or k8s. • Maintain ITSM platform by JIRA solution for company-wide IT support. • Maintain an in-house knowledge base of information for other IT engineers and peers. • Review cloud usage regularly, providing reports and advice for optimizing.

• Develop and maintain Microsoft Teams bot that provides employees an easy way to book a meeting room. • Build an ITSM platform by JIRA solution for company-wide IT support. • Maintain legacy .NET AP & Java AP, discuss with the user to do bug fixes and minor changes. • Write automation script using Powershell, Groovy, Python...etc • Maintain an in-house knowledge base of information for other IT engineers and peers.

• Monitor online applications and operation environments for alerts, errors, and other signs of trouble using Site24x7, New Relic, and Nagios. • Detect incidents based on monitoring tools, alerts, and log files • Accurately log incidents within the ticketing system, documenting symptoms and steps taken to solutions. • Develop in-house procedures and associated wiki documentation to help troubleshoot errors. • Maintain an in-house knowledge-base of information for other NOC engineers and peers. • Work closely with systems engineers, developers, and other personnel to quickly troubleshoot, triage, and resolve issues. • As a team maintain uptime-goals and standards of excellence for HTC worldwide deployments.