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SQL的五十道練習：初學者友善的資料庫入門

Hahow 好學校

Google Data Analytics

Coursera

As an analytical and user-focused product manager, I excel at identifying user pain points and using data analysis to create effective solutions. I also possess valuable experience in cross-functional and cross-cultural communication, where I currently work with teams across 5 countries.

東吳大學

Product Manager

張星馗

Flash Coffee

As a product manager at this tech-enabled coffee chain, I spearhead solutions for backend enterprise applications including the Point of Sale, Kitchen Display, and Inventory Management systems across 5 markets to improve in-store operations.

 - Leading the roadmap for an in-house Point of Sale system to improve operations and optimize costs, projected to save the company over US$48,240 annually.

 - Collaborated across product and marketing teams to improve consumer app user retention, by integrating the loyalty program into the kitchen display system to improve offline service quality.

 - Collected feedback from the local market and identified user pain points to prioritize resources to deliver features on time.


As Operations Executive, I worked closely with the Operations Manager on key initiatives that boosted the company's top line, optimized costs, and enhanced storefront end-to-end retail operating flows.


 - Optimized operational performance by developing and implementing SOPs and streamlining existing processes, resulting in a 47% decrease in order preparation time, a 66% reduction in transaction rejection rate, and a 22% improvement in error rate.

 - Improved central kitchen operations efficiency by providing training to designated staff and optimizing delivery routes, leading to a 15% reduction in transport costs and a 20% decrease in manpower costs across all stores.

 - Optimized stock-taking processes and inventory management SOPs to drive service quality, resulting in a 36% improvement in the delivery platform and app product availability metrics.

 - Developed and maintained a weekly operational excellence dashboard to track key performance indicators and generate insights to inform operational strategies.


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