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Yuchuan Shih
Associate Market Manager
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Yuchuan Shih

Associate Market Manager
Solid background in online travel E-commerce with account management, data analysis, product implementation, operation management and training programs.
Expedia
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Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
Taiwan

Trình độ chuyên môn

  • Tình trạng hiện tại
    Đã có việc làm
  • Nghề nghiệp
    Nhân viên Quản lý đơn hàng
    Giám đốc chăm sóc khách hàng
    Giám đốc vận hành
  • Lĩnh vực
    Dịch vụ cung cấp thông tin
    Giải trí
    Mạng máy tính
  • Kinh nghiệm làm việc
    10-15 năm
  • Kinh nghiệm quản lý
    I've had experience in managing 1-5 nhân viên
  • Kỹ năng
    Customer Relationship Management
    Business Consulting
    Digital Marketing
    Management System
    Data Analysis
    Project Management Skills
    Word
    Excel
    PowerPoint
  • Ngôn ngữ
    English
    Chuyên nghiệp
    Chinese
    Bản địa hoặc song ngữ
  • Trình độ học vấn cao nhất
    Master

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Associate Market Manager
  • Địa điểm làm việc mong muốn
    Taiwan
  • Freelance
    Freelancer bán thời gian

Kinh nghiệm làm việc

Associate Market Manager

01/2022 - Hiện tại
• Account Management in International Chain & local top producers such as Marriot, IHG & Evergreen and maintaining solid partnership. • Increasing +17% revenue YoY growth with 130+ high value partners. • Deliver business analysis, market insights to improve client visibility in Campaign and Media Solutions.

Lodging Solution Specialist

10/2020 - 12/2021
1 yr 3 mos
• Create internal training materials for lodging technical solutions and customer service. • Optimize connectivity program in developing tools and integration, working with internal teams and external vendors. • Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service. • Best Market Operation Award in APAC 2019.

Lodging Content Specialist

02/2016 - 10/2020
4 yrs 9 mos
• Educate+1200 new clients end to end Expedia platform onboarding training. • Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO. • 2018 APAC Market Operation Award.

Lodging Partner Associate III

02/2015 - 02/2016
1 yr 1 mo
• Participate multiple software tests & learn projects to improve the back-end operation system. • Process partner transaction requests and support inquiries relating to product exposure and pricing strategy.

Customer Relationship Management Representative

03/2014 - 02/2015
1 yr 0 mos
. Conduct management system audit once qualification recognized by technical team. . Maintaining the relationship with vendors and clients.

Graduate Research Assistant

09/2011 - 01/2014
2 yrs 5 mos
. Generate and analyze large quantitative database for Taiwanese hospitality and consumer behaviors project via IBM SPSS

Senior Quality Control Engineer

01/2009 - 07/2011
2 yrs 7 mos
. Coordinate and operate the manufacturing line for medical instruments and medical-related supplies. . Launch the potential foreign suppliers and boost business collaborations with companies in Japan, China and Germany

Học vấn

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Other
The Post-Master’s International Marketing Certificate
2014 - 2015
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Master of Science (MS)
Master of Science in Hotel and Restaurant Management
2011 - 2013
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Bachelor of Science (BS)
Bachelor of Science in Food Science and Nutrition
2003 - 2007

Bằng cấp & Chứng chỉ

Project Management Professional

Project Management Institute
Thêm số CCCD: 3187756
Phát hành vào 11/2021
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