Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements Proficient in all aspects of travel preparations, booking, and planning Carefully listened to and assessed clients' needs in order to create a match for their vacation plans Demonstrated consistent ability to close sales and achieve high productivity Considerable experience supervising teams and working in fast-paced settings Proficient in the use of industry-standard software applications Established and maintained solid client relationships. Oversaw office staff and tracked productivity. Continuously demonstrated exceptional organizational skills with ability to multi - task

Provided customers with best deals and well-researched travel option, successfully negotiating rates improving customer satisfaction ratings. Responded to customer requests for product, services and company information Maintained functional and productive workplaces, prioritizing quiet atmospheres for call quality and clarity Book reservation for travel, hotels, rental cars and special event Managed high volume of inbound phone calls each day. Supervise payments via credit and debit cards and handled all sensitive information with professionalism and discreteness

Supervised the arrival and departure of all guests coming into the hotel. Monitored all reservations as per the appropriate reservation procedure. Administered all guests and allocated room to guests. Trained all front office staff and monitored performances. Trained all front office staff and monitored performances. Evaluated all guests' payments and determined appropriate credit checking procedures. Managed all queries coming from customers and provided appropriate reply.