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I studied Computer Science and work in Sales & business development in several industries, such as banking, oil & gas, and manufacturing. 

Throughout my career, I have successfully 
- researched the market and create customer databases
- utilized customer databases to find potential customers, 
- contacted potential customers via phone and email, 
- promoted products or services
- and handling complaints from customers 

I have a proven track record of :
- achieving sales targets
- managing customer relationships
- gain the customers' loyalty

I believe that my skills and experience can be useful in helping your company to increase sales.

Jurusan Ilmu Komputer yang mempelajari mengenai Sistem Informasi, Pemrograman, Sistem Jaringan, serta penerapannya di perusahaan. 

Universitas Gadjah Mada

Sales & Business Development Manager

Ria Marliana

Atlas Copco Indonesia "Compressor Technique Service CTS"

Aftermarket Sales Engineer

Responsibilities :
● Handle customer complaints.
● Utilize customer database to find potential leads.
● Contact potential customers through phone and email to promote products and services.
● Visit customers to inspect compressors and create a visit report
● Create and present the visit report.

Achievements :
● Managed and scheduled projects of compressor services for over 250 companies and 400 installed units in Central and West Java, resulting in a 30% increase in target sales. 
● Analyzed customer data to improve maintenance and engagement, resulting in a 2x increase in engagement time and a 30% decrease in response time. 
● Responded to customer complaints and increased Net Promoter Score by over 20%.

Skills: Microsoft Power BI · SAP ERP · SAP CRM · Microsoft Teams · Microsoft To Do · Business-to-Business (B2B) · Negotiation · Supply Chain Management · SAP Sales & Distribution · Customer Relationship Management (CRM)

Jawa Tengah, Indonesia

Responsibilities:
● Conduct market research through websites & visit customers to find potential customers. 
● Contact potential customers via email or phone.
● Promote services and solutions to customers.
● Create market reports for business development strategies.

Achievements:
● Mapped potential customers and conducted market research for 800 factories in Central Java, resulting in obtaining 30% of potential customers. 
● Established Joint Marketing Partnership with Miura Boiler and Compressed Natural Gas (CNG) with Pertagas Niaga, which increased sales by 20%. 
● Increased partnerships with customers by 50%.

Skills: Sales & Marketing · Microsoft Teams · Microsoft To Do · Business-to-Business (B2B) · Email Marketing · Cold Calling · Presentation Skills · Market Research · New Business Development · Contract Negotiation · Public Speaking

PT Osaka Gas Indonesia

Sales Engineer & Business Development Manager

Responsibilities :
● Manage customer relationships
● Cross-sell banking products
● Assess and manage risk
● Achieve sales targets

Achievements :
● Conducted market research on 600 companies in Central Java, resulting in identifying potential clients. 
● Developed a strategy to increase loan distribution by 25%. 
● Maintained good credit performance and decreased non-performing loans by 20%.

Skills: Sales & Marketing · Business Development · Microsoft Excel · SAP ERP · SAP CRM · Microsoft To Do · Market Research · Financial Planning · Investments · Client Relations · Negotiation · Accounting · Customer Relationship Management (CRM) · Corporate Finance · Communication · Sales

Ria Marliana’s posts