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Leading people and organizations to achieve better customer service. Developing people to lead and inspire
excellence. Motivating people to win. Planning and executing world-class hospitality experiences in F&B and
Rooms. Being a great host. Being an expert in all things ‘hospitality’ & ‘luxury’. Delivering focus and success to the
team and results to the company.

Ecole Hoteliere de Lausanne

Managing Director

Richard Leuenberger

Badrutt's Palace Hotel, St. Moritz

Responsible for the Operation, Strategy and Leadership of the legendary and independant Badrutt's Palace Hotel. Commanding the highest average Rate in the country. With a 157 key Luxury Hotel operation, including extensive Wellness Facilities (incl. Treatment, Hair, Kids Club and Skating facilites), 13 food & beverage outlets and large retail operations (33 tenants). With high seasonality responsible for a team of 540 employees, executive team as well as an off-site Sales Office in Zürich.
-Consecutive Record Financial Results, Increase GOP by 38%
-Achieved highest ADR in Europe 
-Forbes 5 Star Award obtained
-Trip Advisor Nr. 1 Hotel Luxury Hotel in Switzerland
-Established First Commercial Jet Flight London- St.Moritz
-First Hotel using 5G technology in Europe


 Leading the operational efforts for 25 operating Hotels in Asia Pacific for the Ritz Carlton, Bulgari Hotels, Edition 
 Hotels pre-opening . Developing and positioning leadership talent in operations for Asia Pacific. Driving financial 
 results	 and holding accountability for F and B, Rooms, SPA operations revenues. Executing worldwide company initiatives and creating and implementing regional initiatives in all disciplines. Conducting regular Area Visits in all AP hotel s and managing performance against goals. 
 
 Accomplishments 
 .	 Implemented 3 Key Guest Experience initiatives to elevate the service and premium rate yield for Club Guest, 
 	 Children and Family Segments resulting in increased levels of guest satisfaction and avg. spend. 
 .	 Drive regional efforts to increased Guest Engagement scores from being last to being #1 worldwide in Ritz - 
 	 Carlton Hotel Company 
 .	 Lead operations Social Media Engagement efforts through implementing Social F and B Marketing Plans, Review 
 	 Ranking Strategies in AP Hotels 
 .	 Opened 3 Ritz Carlton Hotels by successfully, compiling and leading opening taskforce teams up to 90 
 	 managers each through a 10 day countdown process

The Ritz-Carlton Hotel Company, LLC , Hong Kong

Area Director of Operations Asia Pacific

 The Aberdeen Marina Club is a unique private community where members and their families enjoy superb facilities, outstanding restaurants and an impeccable level of service. Covering an area of more than 550, 000 square feet, the 
 Club operates six restaurants and ten banqueting venues, with an unparalleled range of sporting and family oriented facilities. World-class Shangri-La service is the distinguishing feature, and caring, friendly employees strive to ensure that each experience exceeds all expectations. 
 
 Accomplishments 
 .	 Setting the property strategy and goals for the executive team 
 .	 Leading change for excellence, appointing new executive team 7 executive disciplines 
 .	 Establishing direction for a team of 368 employees, 98 coaches 
 .	 Driving the construction and renovation process of 4 new F and B Outlets, all new elevator Systems, new back of 
 house facilities 
 .	 Directly presenting and reporting to owners and senior representatives of Shangri-La Asia, including the chairman

Shangri-La Hotels and Resorts, Hong Kong

General Manager

  Providing leadership for the Food and Beverage, Divison of the club on a daily basis. Operating 9 departments with 150 employees. Responsible for the entire club operation in absence of the General Manager 
 
 Accomplishments 
 .	 Managing project, critical path and opening of multiple new Outlets for Shangri-La Hotels within the Club 
 .	 Managing project, critical path and opening of 8 new banquet rooms within the Club 
 .	 Restructuring F and B Divisional organization chart, procedures and reporting lines 
 .	 Overall implementation of new cross promotional activities with sister hotel s, wine auctions

Shangri-La Hotels, Aberdeen Marina Club, Hong Kong

Executive Assistant Manager

Executive Committee Member Responsible for the operation of the Food and Beverage Division consisting of 15 outlets, including 3 bars, 1 night club, 3 Hotel restaurants, 1 wellness restaurant, 1 franchised operation NOBU, 3 restaurants outside the Hotel property, in-room dining, off-premise catering, banquets. Providing leadership, developing department heads. Preparing Budgets, Forecasts and Capex for the owners and board of directors. 
 Prepare mid and long term	 strategy for the division and effectively communicate to the organization. 
 
 Accomplishments 
 .	 Successfully conducted 3 winter/sommer seasons 
 .	 Critical Path planning for re-opening OF Wellness Restaurant 
 .	 Created new highlight events : chocolatier classes, culinary promotions guest chefs, chocolate cult, egg hunt 
 .	 Hosted Gourmet Festival and High Media impact Food and Beverage events

The Badrutt's Palace Hotel, St. Moritz

Director of Food and Beverage

In conjunction with the Director of Food and Beverage manage 10 F and B Departments. Responsible for overseeing all operational aspects and budgetary tasks for the division. 
 
 Accomplishments 
 .	 F and B Pre-Opening Assistance Four Seasons Hotel Seattle 
 .	 Reopening of a signature Steakhouse September 2008 
 .	 Wine Members Club Monthly Activities 
 .	 Implement new local/organic Bistro Concept to revive local guest market

The Four Seasons Resort Aviara, Carlsbad, CA

Assistant Director Food and Beverage

Successfully opened and managed one of the highest rated restaurants in New York City Hiring, Training and developed a team of 30 staff and 3 managers. Responsible for financial results, guest satisfaction and talent development. 
 
 Accomplishments 
 .	 Established proper Identity for different Meal Periods in order to capture local demand and achieved record results 
 .	 Achieved 100% D. Richey and Company Spotter Result 
 .	 Successfully re-bid Union schedules and developed 2 new managers 
 Assistant F and B Manager 
 The Four Seasons Hotel New York 
 
 Manage one of the most successful Breakfast, Lunch and Brunch operations in NYC Scheduling, Payroll, Hiring 
 Disciplinary action 
 
 Accomplishments 
 .	 Increased overall Average Check by 8% 
 .	 Achieved 94% Richey Report Score 
 Assistant Executive Steward

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