• Create and implement evaluation plans to demonstrate business impact of training initiatives • Managed all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion. • Achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time. • Design instruction that reflects an understanding of the diversity of learners and groups of learners. • Applied business skills to managing instructional design.

• Obtained, organized and developed training procedure manuals, guides and course materials. • Identified training needs and developed content while evaluating existing programs.

• Support development, conduct training with stakeholders, and customer support representatives related to policy and procedure updates. • Revise, manage, and implement instructor-led, Paper-based, classroom, eLearning, virtual training, etc. • Develop and implement effective training activities, monitor and track program effectiveness and evaluate. • Used excellent interpersonal and rapport to conduct need analysis • Develop and revise training course content, exercises, assessments for new hire on-boarding efforts, OJT, using LMS to track and evaluate effectiveness. • New hire on-boarding course development, facilitation and implementation.