Dec 2014 - Present
• Leader of a highly engaged team (80-100 employees) who deliver inspiring entertainment experiences everyday to delight guests and beat the competition.
• Maximise the performance and potential of my team through training, development, coaching, reviews and continuous feedback.
• I ensure quality and consistency of the guest experience in my cinema by maintaining high operational standards at all times, and ensuring that all ODEON processes are fully implemented to fulfil the operational and safety requirements.
• I recognise retail is a critical part of the guest experience and I constantly strive to ensure that my team have the skills and motivation to drive retail performance. This has resulted in year on year growth in retail revenue.
• I maximise EBITDA within my cinema by developing and executing strategies to increase performance across the key trading metrics whilst effectively controlling wages and other costs