Managing the projects from both the clients' and operations perspective for better customer experience and organization profitability. Responsible for new Lead generation, Pricing, Project resource Recruiting and Daily reporting. Recruit and Manage marketing & sales operations and Reporting to VP and CEO every week Identifying the right talent within the organization or from external sources and getting technical and financial approvals from management in the event of an external hire Evaluating the team performance (both Sales and software development) monthly both from internal and client's feedback perspective. Initiating the new campaigns through SEO and Digital Marketing to get new business opportunities (Software development) in the target market and maximize on the available human resources within the organization.

Cater to Dell Registered Partners (Small, Medium, large and Public Businesses. Provide Pre-sales support to Dell registered partners. Define coaching and training plans and Conducting Productivity enhancement training's Work with Dell Enterprise technologist and partners on complex solutions. Work with Channel account managers on preparing account plans.

Putting together lists of prospective client businesses with the help of trade directories and other sources. Regular touch base with prospective client's to identify and act on selling opportunities. Analyzing customers' needs and providing solutions based on their requirements. Developing and maintaining positive and proactive business relationships. Developing new accounts and expanding business opportunities from existing accounts. Arranging scheduled delivery of goods, facilitating installation of equipment and also providing other related services. Post delivery services viz. following up with customers to ensure a good customer experience with goods and services purchased and accordingly, arranging modifications or resolving problems, if any. Demonstrated behavior that promotes a good team environment such as coaching and mentoring new hires - are the added responsibilities taken. Taking ownership of customer escalations/issues and resolve in a timely manner to drive better customer experience

Dealing with Home and Small office customers, helping them to purchase the right solution for their requirements. Mentored several new hires in the team, trained them on selling methods required to achieve all business metrics, AUX adherence, and key priorities. Single Point Of Contact (SPOC for all the technical queries in the team. Overachieved the business targets like Revenue, Margin, and Customer Experience consistently. Performed consistently and was a member of the Club of excellence quarter on quarter

Managing showroom sales. Offering various finance options available. Ensuring that highest service standards are maintained for servicing of client's' and maintaining minimum turn-around-time. 3