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Technology professional who develops and delivers high performing teams, programs, and
systems. Product manager for website and internal marketing systems to improve customer
experience, boost lead generation, and improve productivity. Manages product roadmaps
working with internal cross functional global stakeholders, customers, and market research
to prioritize features. Skilled in streamlining business information systems, implementing cost
control measures, managing projects, and improving operational efficiency.

Villanova University

University of San Francisco

University of Washington

Director Global Online & Marketing Operations

Sharif Naqib

Quest Software

Director, Global Online & Marketing Technology

Marketing teams manage content for over 70k+ web pages across 7 languages delivering $2.1B in pipeline and increasing website visitors by 36% and leads by 40% YOY in 2018.
Strategically manages marketing technology (MarTech) stack including 100+ systems and tools, reducing annual costs by 2.8 million in 2018
Product manages two internally built Content Management Systems (CMS) powering 10 websites used by 500+ marketing & support employees with 18M+ annual worldwide visitors
Creation of product vision for new Agile Marketing Work Management System used by 250+ employees improving YOY output by 24% in 2017
Directs UX/UI designers and developers implementing A/B tests and website redesign projects, improving customer survey scores by 22% and conversation rate by 5%.


Implemented Scrum Development Framework for desktop applications team.
Developed standardized processes for project status tracking, capacity planning, and deployment support.
Removed business requirements with low return investment avoiding $250K in development.

T-Mobile

Manager IT Business Systems Analysis

Reduced and maintained monthly call abandon rate to less than 3-5% assisting sales in achieving goal of selling $1.5B of home loans per month
Directed capacity planning resulting in 15% increase in schedule adherence and 10% increase in agent average sales
Implemented multiple skills sales groups and changed call routing strategy resulting in an annual $2M net sales increase

Sharif Naqib’s posts