Print
Avatar of the user.

Sydney Jheng

Team player with strong communication skills, having both QA testing and IT support experience in workforce. Being able to gather and analyze customer needs and data, paying careful attention to provide technical support.
Logo of the organization.
SERCOMM
Logo of the organization.
Korea University
Taipei, Taiwan

Professional Background

  • Current status
    Employed
  • Profession
    QA / Test Engineer
  • Fields
    Computer Networking
  • Work experience
    4-6 years (2-4 years relevant)
  • Management
    None
  • Skills
    Customer Service
    IT Service Management
    LinkedIn
    Korean
    Taiwanese (Native)
    English
    it support
    SSH Client
    Telnet Control Interface
    VMware
    Chinese (native)
    Office software
    Internet
    DHCP
    Router Configuration
    WPS
    FileZilla
    FTP Server
    Notepad++
    TeamViewer
    MD5
    Command Prompt
    Social Media
    IBM Lotus Notes
    Microsoft Office
    Colasoft packet builder
  • Languages
    Chinese
    Native or Bilingual
    English
    Fluent
    Korean
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    engineer
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

Software Quality Assurance Engineer

Sep 2018 - Jan 2022
3 yrs 5 mos
Assisted and participated in performance testing for applications, products throughout the lifecycles. Prepared and executed functional and regression testing. Logged test results and bug reports.
Logo of the organization.

IT support Analyst Associate

May 2017 - Jul 2018
1 yr 3 mos
Provided IT technical support to resolve PC or mobile issues. Created support tickets on internal ticket system to track my services. Assisted global teams to ensure efficient work processes.

Education

Logo of the organization.
Non-Degree Program (e.g. Coursera certificate)
Student Exchange Program
2015 - 2016
Logo of the organization.
Bachelor’s Degree
Information Management
2011 - 2016
Logo of the organization.
High School Diploma
2008 - 2011