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MBA graduate with rich experience in running BPO projects and have experience in US Title Insurance, Mortgage industries and EDMS (Enterprise document management system) and lead big teams of more than 100. Done performance appraisals, attrition management, motivating and grooming the team, taken first round of interviews, ensured SLA’s and SOP’ are followed and achieved, done process improvements, preparing the reports in desired formats and looking for a role in Operations in day shift.

Osmania University

Manager

Sridhar

SSL Communications

Business Owner

	Guided the entire operations of 2 departments of Data Processing and Data entry.

          Done recruitments, training, leading and motivating and grooming a team.

           Done root cause analysis for errors, fixed it and done process improvements.

            Done performance appraisals, attrition management, leave management.

Company : US Commercial mortgage and servicing company. 
 
 	Role : 
 	❖ Calculating taxes and reserves amounts on the loan.

Berkadia

Loan servicing Analyst

Company : Global Software Solutions Company providing specialized services in 
 	BPO/ITES. 
 
 	Role : 
 	❖ Managed the operations of 10 departments under EDMS Enterprise Document 
 	Management System Project, including : 
 	Logistics & Pre-Processing Scanning & Image QC Indexing & Final QC, LIC QA and 
 	Export RMF Record Management Facility and Invoice 
 	❖ Handling 100 operators and supervisors who will be heading the team for the said above departments; managing HR activities like recruitments, permissions, leaves, terminations and performance appraisals. 
 	❖ Assessing the performance of team leaders and team members. 
 	❖ Reporting information to the Manager and Business. 
 	❖ Attending con calls with the clients and managers. 
 	❖ Participating in recruitment process and taking interviews; conducting performance appraisals for team leaders. 
 	❖ Ensuring high level of customer service by achieving set SLA's in terms of productivity 
 	 and quality.

Comat Technologies Pvt. Ltd

Shift Head

❖ Managed a team of 25 quality assurance executives and responsible for leading, coaching and developing the team. 
 	❖ Ensuring that all the operations are completed in an accurate, timely and cost effective manner. 
 	❖ Handling operations of the Mortgage Process Property Verification with a team of 25 executives. 
 	❖ Identifying re-training requirements and facilitating the same to Mentoring, Coaching and guiding the team members whenever required.

First American Corporation Pvt Ltd

Team Lead Operations

❖ Working on exceptions generated by the system after the data is transmitted to the main frame servers. 
 
 	❖ Identifying improvement areas of the data processing executives and research executives to match company goal of 99% accuracy.

Quality Assurance Executive

❖ The research department works on the documents which are not resolved by data processing department and to solve these documents the research executives uses 
 	real quest website, parcel map browser, county tax maps images etc.

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