Customer Support Specialist with the drive of knowledge for answers and solutions for better and more effective way to gather data. I am well-Versed in technical troubleshooting issue with a variety of programs for issue and project tracking. Competencies in analyzing data, network protocols, project management, and attention to detail. Currently Experienced in a variety of programs, such as QuickBooks, VM Ware, Oracle, CRM, Microsoft Teams, Microsoft Office SharePoint, SaaS, Slack, NextGen, Salesforce, Xactimate, SynXis (NextGen Voice Agent,) Bright Pattern, SQL, Confluence, Zendesk and Jira. Work remotely with excellent communication skills via chat, email, phone, and/or video.