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I have work experience of 5 years including customer engagement, 
 Marketing, Corporate sales post which I did my MBA and back in the 
 market. I am open to sales manager roles across any industry. 
  
 I come with a willingness to learn, have an open mind, and am ready 
 to do the hard work. I can be a good asset to any sized growing 
 company.

Jaipur National University

Swami Vivekananda Technical University

CGBSE

Presales Manager

Suman Thakur

Kapture CRM

Identifying new business opportunities through market research, mapping as per targeted plans 
 as well as through lead generation. 
 Maintain strong Business relationships with clients 
 Maintenance of prospect customer database and sales pipeline 
 Contributing actively to product improvements through customer feedback and proactively anticipating market needs 
 Providing support to the Implementation Team for smoother product roll-out 
 Working closely with the Higher Management

Currently managing the sales and marketing for a marketing automation CRM tool called Livepinch 
 Responsibilities involve recognizing the channels for lead generation, targeting corporate clients in need of a CRM tool by understanding their 
 industry and recommending how the tool can be incorporated into their 
 business model 
 Closing the sales and managing the post-sale responsibilities, such as onboarding the clients and familiarizing them with the functionality of the tool.
 as well as through lead generation. 
 Maintain strong Business relationships with clients 
 Maintenance of prospect customer database and sales pipeline 
 

Realbridge Digital

Corporate Sales Manager

Technical support : 
 Worked with US store managers to solve troubleshooting of the mobile and laptops 
 Communicate through live chat by using Nuance software and emails 
 Manage the profile sheet of the store managers 
 Working on fraud assurance activity from the store members 
 Analyzing the chat and maintaining in excel sheet.

Teleperformance

Senior Technical Specialist

Customer Retention : 
 Worked as a customer engagement and retention executive for UK based 
 gaming site, GameVillage 
 Responsibilities involved understanding customer behavior and trends in preferences 
 Interacting with customers through the medium of live chats and emails aimed towards addressing grievances and ultimately leading to retention 
 Maintain the customer database and communicate with them through cold 
 callings 
 Connecting with clients for follow-up and closing the deal 
 
 
 UrbanPro.com

Customer Engagement Manager

Operation Executive : 
 Worked for outbound calls by verifying and validating the profile of customers 
 Communicating with the trainers and institute for sales 
 Managing the database of the clients 
 Managing the team sheet and schedules the task 
 Metting the trainers for deals and students to provide them required institute or teacher

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