Conducted User Research and worked with dev team to create dashboard to assist Customer Support reach their retention goals. Created weekly reports for product team highlighting key pain-points using data collected from tickets. Created and conducted Lunch n’ Learns about the product for CS and Sales teams to create a more engaged and positive experience supporting our users.

Designed, implemented and built interior spaces to suit accessibility needs of clients. Created improved user experience and quality of life for clients through interviews, prototyping and testing products.

Mentored LGBTQ2S youth in creation and production of Gay-Straight Alliance PSA to be used throughout Nova Scotia educational curriculum.