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In am currently having 3.5 years of overall experience in service desk engineer field including recruitment field. 

KSIT/VTU

SKCH PU COLLEGE

HOLY SAINT HIGH SCHOOL

System administrator

Tanveer Ahmed   MV

Tata Consultancy services

Senior Process Associate

Client Name : Earnest Young (EY )
 
 Roles and Responsibility : 
 Responsible for working on day to day customer inquiries, including technical assistance, using the best use of products and service. 
 
 Provide first level support for issues faced by customers in MS office applications, fix, printer support, network connectivity and other apps. 
 
 Installed MS Project, MS Visio, Tableau, Alteryx and other EY Applications via remote using .exe and .msi files. 
 
 Used Bomgar and Skype as a means for remote support for better assistance. 
 Escalated tickets/issues to other departments when necessary. 
 
 Creating tickets in SNOW ticketing system and followed up on tickets to provide resolutions for end users. 
 
 Pitching for Survey's to gain C-SAT score and maintain it effectively.

Client Name : Actiontec 
 
 Roles and Responsibility : 
 
 Handling Inbound calls of US customers to troubleshoot the problems faced by customers on Actiontec PRODUCTS. 
 Supporting Actiontec products such as GT784WN modem, screenbeam 
 device, MWTV2 device and other products by providing quality support to 
 increase the business of Actiontec products. 
 Documenting tickets using tool called HEAT 
 Pitching for customer satisfaction surveys via HEAT tool to gain C-SAT scores with quality

MICROLAND LIMITED

Technical Support Executive

Roles and responsibility : 
 
 Sourcing and screening Candidate Profiles as per Client requirements 
 Review and understanding technical job requirements 
 Review applicants to verify if requirements are met accordingly 
 Posting job on job boards 
 Taking candidates interest on the role and forward the same candidate profile to the sales team 
 Following up candidates till their interview is scheduled.

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