- Pre-sales, offer IT solutions that leverage QNAP Enterprise NAS services. - Deliver training content to architects, sales, and partners to take QNAP Enterprise NAS as product of adoption. - Provide timely and professional troubleshooting from remote technical support. - Implement new ways of working, improve internal processes. - Work with Product Management to provide feedback on issues with current products and provide input around new products. - Technical document writing and building the solution knowledge base.

- Assisting TV products to pass the Netflix certification. - Microsoft Lync, Skype for business, WHQL certification for consumer electronics, more than 20 products. - Building “Skype video test laboratory” for self-certification test. - Develop the Wistron test plan for the camera module.