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Tracy Liu
Front Desk Assistant Manager
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Tracy Liu

Front Desk Assistant Manager
I worked in hotel industry for 10 years. I have learned crisis management and coordination ability from the past. I would like to jump into another industry. Using my ability and skills to complete the jobs. Meanwhile, I can learn more knowledge and culture from different area. I am a diligent worker and a fast learner. I have great ambitions, strong sense of responsibility, and I have patience when faced with frustrating situations. I will do my best to do a good job in my business. 在飯店工作10年後的我決定跳出舒適圈,轉換跑道到不同的產業,利用過去所學習到的能力及技巧,以及培養出的觀察力來達成工作目標。工作之餘,我能在不同產業學習到更多的知識以及吸收公司文化,培養更多元的能力。
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HOTEL Proverbs Taipei
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國立暨南國際大學(National Chi Nan University)
Taiwan, 台灣

Professional Background

  • Current status
  • Profession
    Customer Service Manager
    Operations Manager
    Organization Management
  • Fields
    Hotel
    Job Training
    Corporate Concierge Services
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Word PowerPoint Excel
    一般小型汽車駕照-自排
    Customer Service
    Problem Solving
    Operations Management
  • Languages
    English
    Professional
    Chinese
    Native or Bilingual
    Japanese
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

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Front Desk Assistant Manager

Jul 2019 - Mar 2022
2 yrs 9 mos
除了一般櫃台接待、客訴處理、文書處理等工作外,同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。 具有跨部門溝通的技巧與耐性、高度的執行力及責任心。 管理9人左右團隊,並負責訓練。
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Front Desk Supervisor

Jan 2019 - Jul 2019
7 mos
除了一般櫃台接待、客訴處理、文書處理等工作外,同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。 同時因飯店還處於籌備階段,主要工作為,將客務部門的工作守則到日常工作所需的SOP及一切文書建立起來。 管理9-13人團隊,並負責訓練。

Front Desk Supervisor

Aug 2017 - Dec 2018
1 yr 5 mos
除了一般櫃台接待、客訴處理、文書處理等工作外,同時負責部門員工訓練、SOP編寫、維持客戶關係及危機處理。 在一次重大客訴事件的處理上及平時的判斷能力得到主管賞識,並於次月開始接受值班經理的訓練,並代理值班經理工作,管理9-13人團隊。
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Front Desk Assistant Supervisor

Jul 2012 - Aug 2017
5 yrs 2 mos
除了一般櫃台接待、客訴處理、文書處理等工作外,同時負責部門Q&A編寫、維持客戶關係及危機處理。 大學畢業後第一份工作就是實習時接觸到的涵碧樓客務部,工作第二年後便因高度的學習及執行能力、面對困難時的冷靜以及危機處理能力受主管賞識,升職為櫃檯副主任,管理4名員工。

Education

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Bachelor’s Degree
Educational Policy and Administration, Tourism and Hospitality Management Bachelor's Degree
2008 - 2012