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Traveled to more than 100 cities in 63 different countries, worked with more than 100 nationalities in an award-winning international airline, I have strong communication skills and a great deal of knowledge in travel trends, travel retail, and FMCG products. Being proactive and in pursuit of new challenges, I am hoping to seek a position in communications and sales function in a globally recognized company, in order to utilise my interpersonal skills and expand my career vision.

Bilkent University

National Chengchi University

Social Media Manager

Tien Tien So

Face to Face Noodle House Group, Taipei, Taiwan

Public Relations Manager

• Maintaining good relationships with collaborative business account and organising co-sponsoring promotions 
• Responsible for advertising and ROI on social media platforms
• Promoting business on social media platform by creating quality content 
• Enhancing copywriting ideas and organising campaigns and events 
• Handling customer feedbacks and monitoring digital performance  
• Coordinating with press interviews invitation and arrange meetings

• Managing and optimising online store performance
• Plan and execute promotion and advertising strategy on social media, exceeded KPI by 200%
• Develop social campaigns, KOL collaborations, and contribute to creative copywriting
• Work closely with internal and external team to develop data integration solutions to deliver efficient CRM operations 


Sense Innovative Co.

Digital Marketing Manager

• Acted senior-in-charge on narrow-bodied aircraft and led junior crew members
• Assisted and promoted on-board duty free sale
• Recruited frequently travel customers to enroll in the loyalty program and promote company products
• On board sommelier by completing the WSET level 1 course
• Well-trained Premium class crew delivered 5-star service to customers and constantly received letters of appreciation
• Dealt with First Aid situation in flight and file reports for follow-up
• Assessed complaints and conduct service recovery where necessary

Qatar Airways

Cabin Crew

• Reservation and ticket issuance using company booking system 
• Customer and travel agent care service

Cathay Pacific Airways

Ticketing and Reservation Officer

• Taught students aged from 8-16 in different class levels and customised the lesson plans accordingly 
• Self-organized curriculum and assisted in school events 
• Maintained good communications between the parents and school by having meetings and phone interviews

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