[Learning and development] ⚫ Formulated and executed a comprehensive company-wide 1-on-1 feedback survey.Achieved an impressive response rate of 98% and generated detailed analysis reports. ⚫ Strategically planned and executed a series of educational training courses for new hires. Successfully completed four sessions within 3 months and received consistently high satisfaction ratings, averaging above 96%. ⚫ Successfully planned and executed the Buddy program, providing assistance to new hires. Achieved a high satisfaction rate of 98% among the participants. [Employee relationship] ⚫ Executed the company's annual Health Check-up Program in collaboration with 11 institutions nationwide. Completed the health check-ups for the entire organization, achieving an average satisfaction rate exceeding 94%. ⚫ Went a step further by collaborating with one vendor to conduct 2 sessions of post-check-up employee health consultation. Effectively addressed the concerns and queries of employees regarding their health check-up reports, resulting in increased employee satisfaction. ⚫ Successfully managed the On-site Health Services project, collaborating with carefully chosen partner institutions and implementing four compliant initiatives. Strategically executed on-site physician services, receiving commendable feedback from employees. Consequently, nominated and recognized for the company’s Special Contribution Award. ⚫ Utilizing employee health risk assessments, prioritized and organized a series of informative seminars. Within a four-month timeframe, successfully executed three seminars. [HRIS] ⚫ Collaborated with the IT team to implement the SAP HR system, playing a key role in system integration tasks such as content validation, system maintenance, and data correction.

[Talent Acquisition] ⚫ Managed end-to-end recruitment process, including sourcing, screening, coordinating interviews, facilitating offer process, and post-offer engagement. Utilized various recruitment channels, including LinkedIn, 104 Job Bank, and internal referrals to attract qualified candidates. Collaborated with companies like Google, Delta, Corning, ASML, CTBC, and more. Oversaw monthly onboarding for a volume of 10+ hires. ⚫ Implemented a successful trainee program, interviewing 100+ talents and designing customized learning plans. Achieved a retention rate of over 83% upon completion of the program. ⚫ Collaborated with Foxconn on an electric vehicle development project, identifying 150+ potential candidates and successfully hiring 10+ candidates to build the development team. [Employee relationship] ⚫ Promoted employee relations, fostered engagement, delivered coaching and development programs to high-potential employees, and supported various global HR initiatives in alignment with TCS policies and procedures: organized team-building activities, Employee Day events, and Moon Festival celebrations.

[Talent Acquisition] ⚫ Actively participated in the recruitment process, which involved sourcing, screening, and selecting ideal candidates. ⚫ Managed the recruiting pipeline, including assessing resource status and needs, coordinating recruiting events and sourcing activities, and overseeing the referral processes. ⚫ Established and maintained networks of potential passive candidates, ensuring a pool of talent for future anticipated and planned roles. ⚫ Successfully implemented the referral program, resulting in the hiring of more than 20 candidates within a span of 2 years. ⚫ Planned and participated in college job fairs to engage with graduating seniors. ⚫ Established an internal internship program and collaborated with colleges to attract outstanding students. [Employee relationship and others] ⚫ Proposed and contributed to the development of new HR policies for the company. ⚫ Assisted in the performance review process, ensuring accurate and timely evaluations. ⚫ Provided support in organizing events, celebrations, and other activities.

⚫ Conduct Large-scale online research, not only adjust the questionnaire but use digital channels to achieve the client’s goal. ⚫ Hold seminars and invite bloggers or specialists to deeply discuss the issue decided by clients. ⚫ Manage existing affiliate partnerships and recruit new affiliates to get revenue. ⚫ Make good use of digital channels (EDM, Facebook, Line, etc.) to promote clients’ products and then attain great revenue monthly. ⚫ Combine clients and our business service to plan a long-term allied strategy. Planning and processing details to assist affiliate partners be an important role. ⚫ Record project report to review and analyze effectiveness.

[Business Development] ⚫ Hold 30+ suppliers' accounts, including attractions, bus tours, wifi, transfer, etc. ⚫ Plan new city and focus on key suppliers in Tokyo, such as Nippon travel agency, Airport Limousine, Tokyo Tower, NTT Docomo, etc. ⚫ Negotiate with potential suppliers to get products, e.g. Seibu Travel. ⚫ Always Handle all booking relevant issues and assist customer service, Marketing, global distribution system for product inquiry, and KOL sponsor in time. ⚫ Established close business relationships between suppliers, such as Sanrio. ⚫ Negotiate to optimize business performances including revenue, margin, and experience efficiency indicators. [Marketing collaboration and training support] ⚫ Monthly product launch amount: 15+ ⚫ Co-work with suppliers and Marketing to do promotion on ITE, ITF ⚫ Training new joiners in both Business Development and Operation part.