Avatar of Usamah Ridha.
Usamah Ridha
IT Business Solutions Project
列印
Avatar of the user.

Usamah Ridha

IT Business Solutions Project
I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.
PT XL Axiata Tbk.
BINUS University
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

职场能力评价

专业背景

  • 目前状态
    目前没有兴趣寻找新的机会
  • 专业
    产品经理
  • 产业
  • 工作年资
    6 到 10 年 (6 到 10 年相关工作经验)
  • 管理经历
  • 技能
    Project Coordination
    Project Implementation
    Networking
    WAN Technologies
    VPN
    Internet Access
    Data Center
    Cloud Computing
  • 语言能力
    English
    中阶
    Arabic
    初阶
  • 最高学历
    大学

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Coordinator
  • 期望的工作地点
  • 接案服务
    不提供接案服务

工作经验

Fixed & IT Delivery - BUSOL Project

2012年10月 - 2020年9月
8 年 0 个月
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers. ● Coordinating with all related parties to deliver the products/services. ● Assess and modify projects for better results. ● Visit customers to maintain customer relationships and update project reports.

XL BUSOL Onsite Engineer

2011年1月 - 2012年12月
2 年 0 个月
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.

XL BUSOL Customer Support

2010年1月 - 2011年12月
2 年 0 个月
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

学历

Bachelor of Science (BS)
Information System
2006 - 2010