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Usamah Ridha
IT Business Solutions Project
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Usamah Ridha

IT Business Solutions Project
I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.
PT XL Axiata Tbk.
BINUS University
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

職場能力評價

專業背景

  • 目前狀態
    目前沒有興趣尋找新的機會
  • 專業
    產品經理
  • 產業
  • 工作年資
    6 到 10 年 (6 到 10 年相關工作經驗)
  • 管理經歷
  • 技能
    Project Coordination
    Project Implementation
    Networking
    WAN Technologies
    VPN
    Internet Access
    Data Center
    Cloud Computing
  • 語言能力
    English
    中階
    Arabic
    初階
  • 最高學歷
    大學

求職偏好

  • 預期工作模式
    全職
    對遠端工作有興趣
  • 希望獲得的職位
    Coordinator
  • 期望的工作地點
  • 接案服務
    不提供接案服務

工作經驗

Fixed & IT Delivery - BUSOL Project

2012年10月 - 2020年9月
8 年 0 個月
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers. ● Coordinating with all related parties to deliver the products/services. ● Assess and modify projects for better results. ● Visit customers to maintain customer relationships and update project reports.

XL BUSOL Onsite Engineer

2011年1月 - 2012年12月
2 年 0 個月
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.

XL BUSOL Customer Support

2010年1月 - 2011年12月
2 年 0 個月
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

學歷

Bachelor of Science (BS)
Information System
2006 - 2010