Global Evaluation Program:
Assisting the cross functional teams, the Finance Controllers, Sales Managers, Sales Partners, Legal Approvers and Line-Of-Business management whenever required and ensure that the process is at place and invoicing is accurate.
Demonstrated ability to partner with senior leadership, and lead a team to understand business goals, analyze opportunities and develop improvement project plans for a segment of the business.
Steering the Accounts Receivable, Payable & Recovery of the product sent.
Interacting with internal departments including sales, logistics, customer service, cash applications and credit verification, etc. to resolve issues related to Finance and Cash.
Supporting Sales and Customers in the End-to-End Management that includes resolution of queries, setting up quotations, approving discounts, managing invoices and collections of revenue.
Implementing effective debt collection mechanisms as per aging reports for ensuring timely receipt of money from clients, recovery of bad debts and meeting Gate Score Card targets.
Consumer Tech Support (CTS) :
Played a major role in training the new hires for Entitlement Specialist Department (CTS/EWS/Rev Gen) at Bangalore site to achieve the operational goals.
Worked as a Team Mentor for new and existing teams for CTS. Coached, trained, motivated and mentored a team of 100 plus agents.
Monitoring team performance and report on metrics.
Won ‘Service Excellence Award’ for instrumental role in driving record-high sales increases. Best R.E. 2010, 2011, 2012.
Participated in key Cross Functional Meetings as the representative for the Sales/Customer Service Department to discuss goals and future growth for customer accounts.
Involved in the Strategy Meetings as a representative, representing Customer Service department and addressing issues and concerns that originate or have the potential to originate from Customer Service and also ideate new products and features.