English communication skill : manage freighters of Taiwan, Australia, Singapore and Auckland Ｗell-experience in communication with multinational parties to perform smooth, efficient flight operation. Cross functional coordination : coordinate with warehouse, forwarder, ground handling agent on cargo space control to achieve revenue optimization. Customer relationship management : support forwarder with shipments tracking, e-AWB trouble shooting and export control compliance to reduce customer complaints .

SOP optimization : execute process optimization project after digging out core obstacles of flight operation through data analysis, lower 90% failure rate and improve operational efficiency. Operation management : Supervise 20 load controllers to follow safety and security measures and perform quality control to meet the company's OTP target. Rank Taipei station's KPI No.1 out of three command station's . Mobile load system implementation : facilitate Mainland China to implement new Scaled the process across Mainland China to improve compliance and keep track of irregularities. station management to ensure new operation procedure compliance, support Hong Kong headquarter to establish new operation procedure and . Successfully implement mobile load system the biggest project in 2019 in Taiwan and China which highly improve efficiency by 50%, cooperate with Hong Kong headquarter to establish new operation procedure . . Optimize the process of flight operation and facilitate the solution of ongoing problems to Hong Kong, supporting headquarter to investigate safety cases.

. Excellent excel skill : Supported sales team to reach the sales target by consolidating the sales figure and preparing the daily, monthly sell-out report for supervisor to manage the order and drive beauty advisor to make revenue. . Support team management : supported area supervisor and sales manager to manage 53 Lancôme counters by handling related issues of more than 200 beauty advisors.